Refund Policy

At Pixelayout, we strive to provide exceptional web development services. However, we understand that circumstances may arise where a refund is necessary. Please review our refund policy below:

1. Eligibility for Refunds

1.1. Service Cancellation: If you decide to cancel a project before its completion, you may be eligible for a refund. The eligibility depends on the progress of the project and the terms outlined below.

1.2. Payment Processing Fees: Please note that any payment processing fees incurred during the initial transaction (e.g., Paystack processing fees) will not be refunded.

2. Refund Amount

2.1. Project Progress: The refund amount will depend on the progress of the project. If substantial work has been completed, the refund may be prorated based on the completed tasks.

2.2. Paystack Fees: The approved refund amount will be reduced by any Paystack processing fees incurred during the initial payment.

3. Requesting a Refund

3.1. Dashboard Feature: To request a refund, simply navigate to your project management dashboard. Click the designated "Request Refund" button associated with the specific project.

3.2. Approval Process: Our team will review your request and assess the project's progress. Once approved, the refund process will begin.

4. Processing Time

4.1. Timely Processing: We aim to process approved refunds within 7-10 business days. This allows for necessary administrative procedures and ensures a smooth transaction.

5. Contact Us

If you have any questions or need further clarification regarding our refund policy, feel free to reach out to us. We value your satisfaction and are committed to providing transparent and fair services.

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